The worst thing about things like this happening is the feeling of helplessness when you can't reach anyone in the company or when they just say "it's not a problem".
This seems like a business opportunity -- come up with a steady stream of "security issues," then use the resulting access to provide paid customer service for GOOG.
Well, it takes me approx. 1 minute to have a MS rep chatting with me when I have problems. Even when paying Google, it's impossible to get answers quick. And often the answers are just templates until you have bothered them enough to give you an actual reply.