* PayPal support leaves a lot to be desired. They lock accounts without reason and don't offer much support as to why
I'm not sure this is what keeps people from using Paypal on the consumer side but from the vendor side I can attest to how damaging this can be. At my work we took PayPal for donations until one day a donor called and told us Paypal "wouldn't accept money" I looked into it and found they had, for whatever reason, decided we weren't a non-profit. They then locked the account with not so much as an e-mail to us.
There is pretty much no way to get an actual person at paypal so I had to upload scans of our proof and just wait for paypal to "review them." All in all it took 9 days to remedy the situation and who knows how much money we lost in the meantime.
Worse yet, I'm almost sure we lost a couple first time donors forever simply because seeing "This Paypal account has been locked" makes a company (us) look disreputable
I'm not sure this is what keeps people from using Paypal on the consumer side but from the vendor side I can attest to how damaging this can be. At my work we took PayPal for donations until one day a donor called and told us Paypal "wouldn't accept money" I looked into it and found they had, for whatever reason, decided we weren't a non-profit. They then locked the account with not so much as an e-mail to us.
There is pretty much no way to get an actual person at paypal so I had to upload scans of our proof and just wait for paypal to "review them." All in all it took 9 days to remedy the situation and who knows how much money we lost in the meantime.
Worse yet, I'm almost sure we lost a couple first time donors forever simply because seeing "This Paypal account has been locked" makes a company (us) look disreputable