Chase, thanks for the reply. It makes perfect sense that your providers would perform the treatment before getting your funds, as you operate as an (almost) insurance provider. I was worried they were waiting for funds to proceed, but it's obvious that is not the case.
The only other thing that stuck out looking over the document were patient updates. There are a few patients, specifically Madeline[1], whose treatment is still in progress but haven't seen an update in over five months. It would be great if you could ensure that no patient would go without an update for more than two months.
We do our best to make sure no patient goes without an update for too long, but are a bit constrained by our operational capacity right now (part of the reason we're fundraising).
In Madeline's case, the surgery is taking longer than anticipated because she had some unanticipated dental issues that her doctors wanted to take care of before they operated.
Because of limited resources, we usually prioritize sending "final" updates over "preliminary" ones, but you're right that in Madeline's case we definitely need to prioritize keeping her donors posted on the reason for the delay.
As Chase mentioned, this kind of crowdsourced spot checking is exactly why we make all of our records public. Thanks for bringing this up!
The only other thing that stuck out looking over the document were patient updates. There are a few patients, specifically Madeline[1], whose treatment is still in progress but haven't seen an update in over five months. It would be great if you could ensure that no patient would go without an update for more than two months.
[1]: http://eepurl.com/p25Jb