I got burned several years ago, when a $150 textbook was stolen during delivery. It was sent via FedEx, and someone somewhere along the pipeline had 'signed' for it by writing my name in all upper-case letters.
I went through a lengthy process of submitting paperwork, at the end of which I was told that since the book had been signed for in my name, I must have received it and therefore I would not be compensated (so why did I have to spend time and money jumping through hoops?).
No doubt I should have pursued this further, but at that point I let it go. I just cancelled my account and haven't purchased anything from them since.
I guess its a tough situation when a customer claims they didn't receive an item, but I was a regular customer who spend hundreds of dollars per year with them, so they could've given me the benefit of the doubt at least once.
I went through a lengthy process of submitting paperwork, at the end of which I was told that since the book had been signed for in my name, I must have received it and therefore I would not be compensated (so why did I have to spend time and money jumping through hoops?).
No doubt I should have pursued this further, but at that point I let it go. I just cancelled my account and haven't purchased anything from them since.
I guess its a tough situation when a customer claims they didn't receive an item, but I was a regular customer who spend hundreds of dollars per year with them, so they could've given me the benefit of the doubt at least once.