I work at Oxide, and support engineering is worth far more than that. It literally means the rest of us don't have to be on customer oncall all the time — I've spent long stretches of my career doing that and it's extraordinarily stressful. Do you know how valuable that can be?
We're building our product in a way that we stave that off as long as possible! In many ways the whole theory of our product is to avoid that kind of issue.
