If you're dealing with a set amount of functions (like updating shipping address), aren't we just building chatbots again? I thought we all agreed that we'd much rather just have a bespoke button for updating the shipping address than having to deal with a chatbot. The conversation presented here is especially vexing as it sounds so mechanical that there's hardly any reason to use any AI at all.
LLM today makes it a lot easier to build chatbot without decision tree and handle more complex scenarios. What you would need to do is providing it sufficient tools to use and a scope for what it can do, so that the chat bot doesn't have to be mechanical
An interesting point: When/If half of the websites deprecate GUI buttons in favor of a do-all chatbot half of the people will forget how to use GUI buttons.
