It's kind of ironic, the US is often famed for having a great service sector (Germans love to say that we're comparably a "service desert"). Yet all these big tech companies have abysmal customer service. I wonder at what point exactly this disconnect appears.
That point is the point when a company feels like it can make an acceptable amount of money without worrying about satisfying customers. It's often a sign that the company is effectively a monopoly that people feel they have no option but to use.
