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We had a Bosch dishwasher with a built-in water softener when we lived in Lake in the Hills, IL, a suburb of Chicago. The municipal water there (from wells) was extremely hard and it made a big difference.

We now have a Bosch dishwasher in another house in NY state. The water is not hard (it's from one of the Finger Lakes), and the dishwasher does not have a softener, but we like the brand. After reading this story we looked up how to tweak the rinse aid dispenser and turned it down from "5" to "1".



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