He wasn’t asking them to refactor their internal code bases. But they should be able to whip up the 20 lines of code needed to do this between APIs (or just directly on their servers). Essentially what author was trying to do when he screwed up. For the author this was disposable code, for Vimeo this would have been a reusable utility.
I know how these things happen. Support ticket queues and all. And while I don’t fully know the difference in cost, I would assume a customer upgrading to an Enterprise plan would get a better support experience.
Whoever within authors company negotiated the upgrade to Enterprise (or didn’t) and failed to embed some agreement around OTT to Enterprise transition assistance was the one who made the first mistake.
I know how these things happen. Support ticket queues and all. And while I don’t fully know the difference in cost, I would assume a customer upgrading to an Enterprise plan would get a better support experience.
Whoever within authors company negotiated the upgrade to Enterprise (or didn’t) and failed to embed some agreement around OTT to Enterprise transition assistance was the one who made the first mistake.