Agreed! One thing that impressed me recently is how easy it is to cancel Symantec's (rather useless) LifeLock service. Just write a sentence on their online support page and my service was cancelled in less than 24 hours. They even sent me an email suggesting things I can do to prevent identity theft without using their service.
I know Symantec is unpopular here on HN, because of the certificate authority fiasco and a (quite reasonable) distrust of antivirus software, but really kudos to them for handling the cancellation so well.
There is still tremendous friction in being required to talk to someone. Was "cancel my subscription" an option from your account settings menu? Was it hidden somewhere on the account page? Is there no such button, and instead you had to open a general ticket? Did you have to use google to figure out how to cancel your lifelock subscription? Did the place you post on have a dialogue?
I know Symantec is unpopular here on HN, because of the certificate authority fiasco and a (quite reasonable) distrust of antivirus software, but really kudos to them for handling the cancellation so well.