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This was a hugely frustrating thing for me recently.

I picked up a used Pioneer AVR on eBay a few years ago and had no issues with it until I decided to plug my wife's older plasma television in because my main TV decided to take up an unusual smoking habit. It refused to connect to the new TV, indicating an HDCP error, despite working when plugged directly in to any of the attached devices. A quick google search yielded the likely culprit: my firmware was out of date. This model was one version behind but, unfortunately, was one model-year behind the ones that allowed for online updates. So I called Pioneer and was told they do not provide firmware updates directly to consumers and I could only get a firmware update from an authorized repair center. Besides the added frustration of having to disconnect the 30 or so cables, cart this thing across town, then come back at a later date to pick it up and plug it all back in, the fee was going to be half of what I had paid for the thing in the first place. So DRM caused a product I'm using legally to fail and the simple software fix was not allowed to be applied by me.

After following several dead links, I managed to find a forum where someone posted a Dropbox link to the firmware, making me a firmware pirate (aaarr!). This incredibly technical process that can only be performed at an authorized service center? Extract a file to a USB key, insert said key, turn on device while holding down two buttons and wait until the screen says it's done.

Pioneer's approach here succeeded in making me a "former customer" at some point in the future since the firmware update fixed my problem.



Capitalism is the art of getting as much money out of you as possible without getting a class action lawsuit.

We hope most Pioneers customers do the same as you but I bet they don't, they think a year is enough value for the product. Pioneers work is to further reduce the time their products are expected to function.


Nearly sent milk out my nose with your quote, though it got me thinking.

Planned obsolescence, as highlighted by the article, is certainly nothing new but it seems to be an ever growing trend in parts of the CE space that once valued reliability. As customers have become more used to replacing expensive gadgets (smartphones/PCs come to mind) every few years because the new ones are faster and more capable, they've begun to value reliability less. The problem is that there are large and growing segments in the space that don't warrant replacement so frequently. My AVR is seven years old, does 9.1 audio, decodes every major format[0] and supports all of the HDMI features of the television I have plugged in to it. My 1080p plasma television is among the final generation, doesn't suffer from screen burn despite being used 90% of the time for gaming, produces a better picture (color and screen consistency) than the LCD it replaced and is nearly impossible to find a "new" replacement for. It was also among the least expensive 1080p televisions available at the time it was purchased since plasma was on its way out.

Arguments that "these things are much more complex to repair these days" are no longer true with the hundreds of YouTube videos, web sites and forums dedicated to repairing products so it really does appear to be manufacturers imposing artificial constraints on product lifetime in order to encourage high repair fees or premature replacement with newer models in categories of products that don't have a natural replacement cycle beyond the failure cycle.

The ability to repair a device and its reliability is quickly becoming a required feature in this home. Assuming it's a product I won't replace until it fails, this experience has caused me to research products over a certain price more thoroughly to identify those with a large community behind them, a long warranty, and a flexible repair policy.

[0] Nearly every new device I plug in causes the receiver to jump to PCM mode because the decoders are being built in to the devices. Considering the ability to decode every common audio format was a major feature I purchased it for, and a feature that would cause me to replace it, it's going to remain in my living room even longer if it doesn't fail. Unless I replace the television with something that requires an HDMI spec beyond what the device can handle (and I don't see getting a 4K TV for that room, so that's safe), grow ears that can discern a tenth channel (or the room changes in some unexpected way allowing a tenth or eleventh speaker to fit somewhere), or end up buying four more devices to plug in to it, it will be replaced only when it fails.




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