> This person is clearly not familiar with the militantly computer ignorant segment of the user base.
Given the anecdote she shared relates to doing desktop support for Windows users at the dawn of web proxies, your whole premise seems like a strawman you've erected in order to launch into a non-argument.
This is not a strawman, there are dozens of people at the company where I work (Salesman mostly, also mostly over 40) who refuse to learn anything. I'm not talking about setting proxies or backing up config files or something, I'm talking about refusing to use anything but Internet Explorer, refusing to keep computers up to date, refusing to clean their own file systems and regularly infecting their road laptops with unsightly things that we need to clean off.
(I'm not a prude but seriously I do not need to see YOUR inclinations in that department.)
Given the anecdote she shared relates to doing desktop support for Windows users at the dawn of web proxies, your whole premise seems like a strawman you've erected in order to launch into a non-argument.